Refund Policy for Toolcookies Group Buy
Last updated:
Jan 7, 2026
At Toolcookies Group Buy, we offer digital services and products. Since these are instantly activated after purchase, our refund policy has specific terms to ensure fairness and clarity.
Refund Eligibility:
Instant Activation:
Upon placing an order, you get immediate access to our services. However, if you don't receive the service, you are eligible for a full refund. You must notify us within 48 hours from the order placement time to be eligible.Service Not as Described:
If the service delivered does not meet the description provided on our website, or if there are discrepancies between the FAQ, Terms, and the actual service, you are eligible for a full refund. You must inform us within 48 hours of placing the order to qualify. However, if you use the service on the SaaS app, we reserve the right to decline the refund.Service Not Working:
If the purchased service or tools are not functioning for more than 48 hours, you are eligible for a partial refund based on the unused days of your monthly subscription. You can also choose to cancel the service. Alternatively, we offer replacements with similar tools to ensure your workflow is not interrupted. For this, please reach out to us through live chat.
Refund Timeline:
Refunds will be processed within 7-15 working days. The refund will be issued to the original payment method. For example:
If you paid via bKash using our Uddoktapay gateway, the refund will be credited back to your bKash wallet.
If you paid via Credit Card/Net Banking, the refund will be processed to your Card/Bank Account.
How to Request a Refund:
To request a refund, please email us at mail@toolcookies.com from the email address you used to register your account. Make sure to include:
Order details (Order ID, Date of Purchase)
Reason for the refund request
Important Notes:
Refunds are not provided if the service has been used beyond initial access or if the service works as described.
If the service does not meet your needs, we are happy to provide a similar tool replacement instead of a refund, in line with our commitment to customer satisfaction.
For any questions, concerns, or clarification, please don’t hesitate to contact us via Live Chat or email.
